I received a phone call from an upset friend who had a horrible experience at a local auto repair shop. He explained that he dropped off his SUV for three simple services: an
oil change, some new wiper blades, and his rear wiper motor was not working. Upon arrival he was greeted warmly and told that they were expecting him. However, his repair shop did not set any price expectations, nor did he sign an auto repair estimate authorizing any work – everything went bad from this point. Read more…
Recently, I’ve been speaking with some industry veterans who are out there fixing cars day in and day out. Some have complained that RepairTrust presents a slanted view of the auto repair industry and focuses too much on the negative. In an effort to ensure we provide the best information possible, we asked for their advice. The next few posts will come straight from hands-on mechanics, running repair shops. Read more…
Have you ever wondered why an auto repair shop would include a FREE “multi-point vehicle inspection” when your car’s in for auto repair service? There are two primary reasons. The first is marketing. Repair shops are attempting to build value and to entice you to service with them. The second is they’re looking for work – literally. They’re hoping to find a problem, which they can then fix for you – not for FREE. Read more…
oil change, some new wiper blades, and his rear wiper motor was not working. Upon arrival he was greeted warmly and told that they were expecting him. However, his repair shop did not set any price expectations, nor did he sign an auto repair estimate authorizing any work – everything went bad from this point. Read more…